Online Payments

PQRS

Streamline processes using our online forms for requests, complaints, claims and suggestions.
Petitions
Application or request of certificates for customers, suppliers and employees.
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Complaint
Expression of disagreement, or dissatisfaction with inadequate attention to the public by one of our employees.
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Claim
Dissatisfaction or complaint directly about the product, labelling, fault, quality, etc.
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Suggestions
We want to keep improving to deliver the best, your suggestions are welcome.
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Frequently Asked Questions

How can I pay for orders and/or invoices?

We have different means of payment, so that you can make your payment quickly, conveniently and securely through:

  • You will find the PSE payment button on our online payment option on our website.
  • www.mipagoamigo.com, from the Social Fund in the option payment of receipts and invoices, indicating the name of the agreement: ALIMENTOS DELCASINO.
  • Banking Correspondents at the national level:
    • Bancolombia: indicating agreement 37828, in the name of CONSERVAS DELCASINO SAS, reference NIT of the client.
    • Social fund: indicating the following conventions:
      • Agreement 15891703, customer NIT reference.
      • Agreement 15193228, customer NIT reference.
    • Guarantor group (Banco Popular, Banco de Bogotá, Banco AV Villas, Banco de Occidente):
      • Indicating the agreement 10421, customer NIT reference
  • Other banking correspondents at the national level:
    • Efecty: indicating agreement 10421, in the name of CONSERVAS DELCASINO SAS. reference NIT of the client.
    • Via Baloto: indicating the agreement (No.95959510421), in the name of CONSERVAS DELCASINO SAS. reference NIT of the client.
  • Bank branches:
    • Bancolombia: indicating the agreement 37828, or the current account number 68657012431 in the name of CONSERVAS DELCASINO SAS. reference NIT of the client.
    • Social fund: indicating the following conventions:
      • Agreement 15891703, customer NIT reference.
      • Agreement 15193228, customer NIT reference.
    • Banco Popular:
      • Current account Banco Popular 110-049000359, in the name of CONSERVAS DELCASINO SAS, reference NIT of the client.
      • Current account Banco Popular 110-015-16966-7, in the name of CONSERVAS DELCASINO SAS, reference NIT of the client.
    • Guarantor group (Banco Popular, Banco de Bogotá, Banco AV Villas, Banco de Occidente):
      • Indicating the agreement 10421, or the current account numbers of Banco Popular (110-049000359; 110-015-16966-7), reference NIT of the client.

How can I check the status of my portfolio?

You can contact the area in charge by WhatsApp at the following numbers
numbers 316 369 6971 - 318 824 648 or via e-mail to cartera@salsasdelcasino.com

How can I apply for a Withholding Tax Certificate?

Send the request to the email contabilidad@salsasdelcasino.com or call in Bogotá to the fixed number 487 3222 extension: 211 or 228 maximum on the third working day we will send it to the email address you indicate.

How can I send my CV?

You can leave us your details on our Work with us page and attaching your resume, in order to include you in our databases and participate in the selection processes of the company.

How can I receive my Credit Notes for Refunds?

Once they are processed by the respective area, accounting will generate the respective credit note and it will be sent electronically to the email registered by the customer.

When a refund is generated, what would be the procedure?

Ask the salesperson or the customer service area for the collection request, remember that it is important to have the product data fully identified: product name, presentation, batch and expiry date. It is important that at the time of delivery you check your order and notify your salesperson immediately. If you fail to do so, you have 30 days to report any inconsistency in your product.

What are the requirements to become a customer or distributor?

To be part of the Delcasino Food Family:

  • Chamber of Commerce Certificate (not older than 30 days)
  • Photocopy of the legal representative
  • Updated Rut

To apply for credit:

  • Chamber of Commerce Certificate (not older than 30 days)
  • Photocopy of the legal representative
  • Updated Rut
  • Recent financial statements
  • Photocopy of income tax return (last two years)
  • Last 2 bank statements
  • 2 recent bank references
  • 2 recent trade references

What is the minimum order quantity to order directly from Delcasino Foods?

Our minimum order is $200,000 COP or 4 boxes.

What is your minimum delivery time in Bogotá and/or cities?

Our delivery promise for the city of Bogota is: 24 hours and for cities we have an estimated time between 48 hours to 72 hours according to the distance.

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